DELIVERY/ SHIPPING POLICY

Contessa Collection LLC is a UAE based company.

Shipping within the UAE:

Shipping takes 5-7 working days by a third-party courier company.

In sales periods shipping might extend by seven more days.

Shipping charges is covered by the customer with a flat shipping rate of AED 25-50 on domestic orders.

Confirmation email will be sent to client once the order is out for delivery, & delivery will be within 2 working days. in case of no contact from courier company it’s the client responsibility to follow up by email or instagram. Two delivery attempts will be made by the courier company before canceling the order with no refund.

For additional questions on our shipping policy, please email us on Customer.contessa@gmail.com

Shipping international:

Shipping takes 7-30 working days by a third-party courier company.

Shipping charges is covered by the customer and delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.

In some conditions, DHL delivers to the service center in the same country and not to client location, by placing the order clients agrees to this condition and its the client sole responsibility to pick up the order from the service center.

Shipping rates are subject to increase based on DHL. Basic Abaya team will share the final price of shipping with the customer in case of increase in payment. By placing an order, the client agrees to these unforeseen situations & agree to pay with a payment link.

For additional questions on our shipping policy, please email us on Customer.contessa@gmail.com

Avoid any delivery delay by providing your full address along with your contact details.

For ready to wear items, in case the client orders multiple abayas which includes (not ready to wear) the order will be delivered all together with the (not ready to wear) items.