Return and exchange policy
Please read all terms carefully to understand the terms and conditions below to be aware of when returns and exchanges are allowed
- Gift Card are not refundable and Exchangeable
- refunds are not possible under any circumstances.
- The following two conditions must be met in all cases of exchange and return:
1. Within 24 hours from the date of delivery.
2. If the item(s) are still in their original condition.
ORIGINAL TERMS MEANS:
The product must be unused, unwashed, unscented, not soiled, unmodified, without any stains, or make-up and in its original labels and undamaged packaging.
- For any of the products that are entitled to request return and exchange, the process will take place as soon as it is received at our warehouse.
- In case of manufacturing defects, Contessa Collection will bear the delivery fee but in any other case the shipping cost will be borne by the customer.
- Contessa Collection has the right to refuse the return and exchange request if any of the above conditions are not met and will not be obligated to pay the shipping cost for the rejected items, in this case, the customer must make arrangements to get it back within 7 days of being notified of the rejection, otherwise, it will not Contessa Collection is responsible for keeping it or storing it in its warehouse and it will be destroyed after that.
- There is no return or exchange for the sales listed in the “Out lite” section or any product within the offer period.
- In the event of exchanging after the expiry of the offer period for the parts that were not indicated as non-exchangeable, the exchange shall be made at the original price of the part unless the exchanging for the size and colour of the purchases.
For returns and exchanges, or any inquiries regarding the replacement policy, you can contact the following phone number or Email Address :
(WhatsApp) to help you.
- (00971 56 728 7218 )
Customer.contessa@gmail.com
- Finally, Contessa Collection advises its customers to check its return and exchange policy frequently to be aware of any updates as the company has the right to change its policy at any time without prior notice.
