Elara ( Abaya with Sheila )

🔄 Exchange & Return Policy

Please read the following terms carefully to understand when exchanges are allowed.

🚫 No Refunds

• Gift cards are not refundable or exchangeable.
• Refunds are not available under any circumstances.

✅ Conditions for Exchange / Return

All exchange or return requests must meet both conditions below:

1️⃣ Request must be made within 24 hours of delivery
2️⃣ Items must be in original condition

📦 What Does “Original Condition” Mean?

The item must be:

• Unused and unwashed
• Unscented
• Free from stains, makeup, or marks
• Not modified in any way
• With original tags attached
• In original, undamaged packaging

⏳ Processing Time

• Once the item is received at our warehouse, the exchange process will begin as soon as possible.

🚚 Shipping Fees

• If the item has a manufacturing defect, Contessa Collection will cover the delivery fee.
• For all other cases, shipping costs are the customer’s responsibility.

❌ Rejected Exchange / Return Requests

• Contessa Collection reserves the right to reject any request that does not meet the policy conditions.
• Rejected items must be collected by the customer within 7 days of notification.
• If not collected within this period, Contessa Collection is not responsible for storing the item, and it may be disposed of.

🏷️ Sale & Offer Items

• No exchange or return on:Items listed in the “Outlet” sectionProducts purchased during offer or sale periods

🔁 Exchanges After an Offer Ends

• If an exchange is requested after an offer period:The item will be exchanged at its original price,Except when exchanging only for size or color (if allowed).

📞 Need Help?

For exchange requests or any inquiries, contact us via:

📱 WhatsApp: +971 56 728 7218
📧 Email: Customer.contessa@gmail.com

🔔 Policy Updates

• Contessa Collection reserves the right to update or change this policy at any time without prior notice.
• We recommend checking this page regularly for updates.